General Terms and Conditions
by Achim Belkenheid
1. general, scope of application
Achim Belkenheid and his coaches (hereinafter jointly referred to as AB) provide coaching and consulting services in accordance with these General Terms and Conditions (GTC). These terms and conditions shall be deemed accepted by the client (hereinafter also referred to as the client) upon commissioning. AB does not recognize any terms and conditions of the client that conflict with or deviate from these terms and conditions. Even if we conclude contracts without reservation in the knowledge of conflicting or deviating terms and conditions, the General Terms and Conditions of AB shall apply exclusively. Further agreements shall only be binding for AB if they are confirmed in writing by AB or its representative.
2. offers, fees, terms of payment
The offers are subject to change. Subject to change without notice. For coaching services, the fees published on the website achim-belkenheid.de and/or agreed in the coaching agreement will be charged. Additional costs, such as telephone charges, travel and accommodation costs, etc., will be invoiced separately to the client or customer. As long as there is no written confirmation of costs from another source, the client is deemed to be the debtor of the coaching fee. Unless otherwise agreed, the fee shall be paid in cash, by paypal, VISA or bank transfer before each session. Appointments for telephone coaching are agreed between AB and the client according to mutual availability. Any telephone costs incurred shall be borne by the client. The fee for the agreed telephone coaching duration must be paid in advance. If a coaching service is not to the full satisfaction of the client, AB will refund the costs of the session within 14 days. All you need to do is send an e-mail to . I work on behalf of Projekt-100 GmbH. This company takes over the collection.
3. cancellation of an appointment
Agreed appointments are always binding. This also applies to a free preliminary telephone consultation. The times of the coaching sessions are mutually agreed by the coaching partners. The client undertakes to be punctual for all sessions. Coaching sessions can be canceled or rescheduled free of charge up to 2 working days before the appointment at the latest. After that, 50% of the fee will be charged. If an appointment is canceled or postponed on the day of the coaching session or in the event of a no-show, the full fee is due as a cancellation fee.
4. force majeure and other impediments to performance
AB shall be entitled to postpone the agreed coaching appointments in the event of force majeure, including impediments to performance due to illness, accident or similar. In this case, AB shall inform the client as soon as possible and offer an alternative appointment. If the client could not be reached at the telephone number left and in any other case, there is no entitlement to reimbursement of travel or other costs.
5. copyright
Unless otherwise agreed, all documents handed over to the client are included in the agreed remuneration. The documents are intended for the personal use of the client. If a coaching report is agreed between the client and AB, this will be sent by e-mail to the e-mail address provided to us by the client. The copyright to the coaching concepts, documents and texts on this website belongs solely to AB. The client is not permitted to reproduce the documents and texts in whole or in part and/or make them accessible to third parties without the written consent of AB. Publication, even in part, is prohibited and may be prosecuted.
6. insurance cover
Each client bears full responsibility for themselves and their actions inside and outside the coaching sessions and is liable for any damage caused. Coaching is not psychotherapy and cannot replace it. Participation requires normal mental and physical resilience. Participation under the influence of drugs or alcohol will be refused. In this case, the previously paid fee will not be refunded.
7. liability
8. confidentiality
9. obligation of the client to cooperate
Coaching takes place on the basis of the preparatory discussions held between the parties. It is based on cooperation and mutual trust. In this context, AB would like to point out that coaching is a free, active and self-responsible process and that certain successes cannot be guaranteed. AB assists the client as a process facilitator and support for decisions and changes; the actual change work is done by the client. The client should therefore be willing and open to dealing with themselves and their situation. Unused pre-booked hours will not be refunded if the client is absent within a period of 4 weeks.
10. differentiation from psychotherapy
Coaching is not therapy and does not replace it. Coaching is based on a coach-client relationship that is characterized by a partnership and clearly distinguishes the role of AB from therapists and doctors. Psychotherapy is problem and symptom-oriented, it deals with the past and endeavors to heal old wounds. Coaching is solution-oriented and focused on the present, future and activity. Psychotherapy is the targeted treatment of a mental illness. Coaching serves the healthy person who is capable of action and self-reflection. The result of coaching is not the alleviation of psychological complaints, but the individual development of the client, which is accompanied by an increase in their general quality of life.
11.final provision
Should individual provisions of the contract with the client, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by a provision whose economic success comes as close as possible to that of the invalid provision.
12. place of performance and jurisdiction
The place of performance is Stuttgart. The place of jurisdiction is the competent local court in Stuttgart. The law of the Federal Republic of Germany shall apply.
Stuttgart, May 2024